FAQ
FAQ – Frequently Asked Questions
CuratedBrands.co
Below is the professionally rewritten, consolidated version.
1. What forms of payment do you accept?
CuratedBrands.co accepts Visa, MasterCard, Discover, American Express, and PayPal.
2. The item I want is out of stock in my size, will it be restocked?
Many of our styles are limited-run or hard to find, so restocks are not always possible.
If a size or color is sold out, please email sales@curatedbrands.co with the subject “Style Availability” and include the style number, color, and size. Please allow up to 48 hours for a response.
3. How do I order items with Cashier’s Checks or Money Orders?
We do not accept Cashier’s Checks or Money Orders.
4. Is it safe to use my credit card on your site?
Yes. CuratedBrands.co is protected by encrypted SSL technology to ensure secure transactions and safeguard your information.
5. Do you do back orders?
No. We do not offer back orders.
6. Is it safe to use my debit card online?
Yes. Please note that debit card transactions place an authorization hold on your funds. When your order ships, the charge processes and the original hold is released by your bank.
7. Do you have a catalog?
Our catalog is fully digital. All available styles are shown on CuratedBrands.co.
8. Why should I sign up for CuratedBrands.co emails?
Email subscribers receive early access to new arrivals, promotions, special offers, and limited-time events.
We never sell, share, or rent your personal information. Please view our Privacy Policy for more details.
9. Do you charge sales tax on any item?
We collect sales tax on orders shipped within California.
Tax is calculated at checkout based on shipping address.
10. Which Internet browsers do you support?
We recommend Google Chrome. Mozilla Firefox, Safari, and Microsoft Edge are also supported.
11. What are cookies, and do I need them enabled?
Cookies allow our website to identify your browser and enable features such as saving your shopping cart and accessing your account.
Cookies must be enabled to shop and use all site features.
12. Can I combine multiple orders or add items once my order is placed?
No. We cannot combine orders or modify an order once it is placed.
We may cancel items before they ship, but canceled orders risk selling out before you reorder.
13. How do I change my shipping address?
Email us immediately at sales@curatedbrands.co.
Once processing begins, we cannot guarantee address changes. If a carrier intercept is possible, additional fees may apply.
14. How do I cancel my order?
Please email sales@curatedbrands.co right away with your cancellation request.
Orders often ship quickly, and cancellation may not be possible once processing has begun.
15. Why was the item in my shopping cart unavailable at checkout?
Items remain available to all customers until checkout is completed. Another customer may purchase an item that is in your cart.
16. Why is yesterday’s sale item no longer on sale today?
Sale pricing is time-sensitive. Items added to your cart will update to their current price once the promotion ends.
17. Are you authorized to sell the brands on your site?
Yes. Curated Brands only sells original, authentic merchandise sourced directly from manufacturers and authorized distributors.
18. Do you sell factory seconds?
No. We only sell first-quality merchandise.
If you believe an item has a manufacturer defect, please contact us so we can assist.
19. How do I unsubscribe from CuratedBrands.co emails?
Click the “Unsubscribe” link at the bottom of any marketing email to update your preferences.
20. I received an authorization failure during checkout—what happened?
Please confirm that your billing name, address, and phone number match your card issuer’s records.
Banks may also temporarily block the charge to verify your identity. If issues persist, contact your bank for clarification, then retry checkout.
21. How can I contact CuratedBrands.co for additional assistance?
Email sales@curatedbrands.co.
Please write from the email associated with your account for faster service.
22. What are some garment care tips?
Dry clean, hand wash, or machine wash according to the garment’s care label instructions.
For detailed care guidance for specific fabrics (cotton, silk, wool, rayon, etc.), please refer to the Care Guide included above.
23. Do you ship internationally?
Yes. We ship internationally.
Shipping rates are $30 to Canada and $75 to all other countries.
Buyers are responsible for any customs fees, taxes, duties, or import charges.
24. Does CuratedBrands accept international credit cards?
Yes, but billing and shipping addresses must match.
Please follow the special international billing instructions listed above when placing an order.
Orders paid with international cards may require up to 72 hours for verification.
25. I received damaged, defective, or wrong item(s). What do I do?
Email sales@curatedbrands.co immediately before beginning the return process so we can resolve the issue.
26. Do you have a guest checkout?
Yes, but we recommend creating an account for faster checkout and more accurate order tracking.
27. Do you price match?
We handle pricing inquiries on a case-by-case basis.
Email us the direct competitor link showing the lower price, and please allow 18 hours for review.