Returns and Exchanges Policy

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1. Do You Process Exchanges?

Yes, exchanges and returns are accepted within 30 days from the delivery date. Items must arrive in new condition with all original tags intact; once the security tag is removed or tampered with, the item is no longer eligible for return or exchange.

Customers may exchange for any available item. If the replacement item is priced higher, the customer pays the difference; if lower, a credit will be issued.
To initiate an exchange, email sales@curatedbrands.co.

Restocking Fee Clarification:
Restocking fees help offset labor, handling, repackaging, and credit card processing costs associated with returns.

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2. How Can I Contact Curated Brands for Assistance?

Email our customer service team at sales@curatedbrands.co and a representative will respond promptly.

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3. How Do I Return My Order?

Items must be unworn, unused, and returned in original condition with the security tag and designer tags attached. Items showing signs of wear, odors, stains, or missing components may not be accepted.

A Return Authorization (RA) is required. Customers must obtain the RA before mailing any item, and the RA must be clearly written on the outside of the package to ensure proper processing. Returns sent without an RA may be refused or significantly delayed.

Customers are responsible for all return shipping costs. Outbound shipping fees are non-refundable.

To request an RA, email sales@curatedbrands.co.
Returns typically take up to two weeks to reach our facility and be processed.

Refund Processing:
Refunds are issued to the original payment method. Depending on your bank, refunds can take 2–10 business days to appear (up to 30 days for international cards). Internal processing time is generally 1–2 business days after your return arrives.

Important:
Returns lost or damaged during transit are not the responsibility of Curated Brands. We recommend using a trackable and insured shipping method.

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4. I Returned an Incorrect or Personal Item by Mistake

We will make every effort to locate the item; however, Curated Brands is not liable for personal or unrelated items returned in error. We cannot guarantee recovery.
Please contact your carrier immediately to attempt a return-to-sender request, and notify us so we can place an alert on your account.

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5. What If I Received a Damaged, Defective, or Incorrect Item?

Email sales@curatedbrands.co immediately before initiating a return. We will resolve the issue quickly and provide instructions.

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6. What Does “Final Sale” Mean?

Items marked Final Sale cannot be returned, exchanged, or credited. No exceptions apply.

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Additional Important Policies

Refused or Undeliverable Packages

Any refused, undeliverable, or returned-to-sender package will be treated as a return and will incur a 25% restocking fee due to carrier-imposed charges and additional handling.
Customers are responsible for any reship costs if they request the item back.

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International Orders

• International return shipping costs are the customer’s responsibility.
• Duties, taxes, tariffs, and import fees are non-refundable.
• We do not provide prepaid return labels for international orders.
• Curated Brands does not assume any financial responsibility for international returns lost or damaged in transit.

These terms are strictly enforced.

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Hygiene and Condition Standards

Returns will not be accepted if items show:

• Makeup, deodorant, body oils, perfume, or other odors
• Pet hair, lint, or environmental residue
• Wear on fabric or structure
• Washing, alterations, tailoring, steaming changes, or cleaning of any kind

Such items will be denied and may be returned to the customer at their expense.

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Bundles, Sets, and Promotions

Orders purchased as part of a bundle, set, or promotional offer may only be returned if all items included in the offer are returned together.
If a partial return is attempted, Curated Brands reserves the right to:

• Decline the return, or
• Adjust the refund amount to reflect the full retail value of the retained item(s)

This prevents exploitation of promotional structures.

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Excessive Returns

To protect the integrity of our business, Curated Brands reserves the right to refuse service, returns, or exchanges to customers with a high or excessive return rate, or to those who misuse our policies.

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Processing Times

While most orders ship same day and returns are processed quickly, we reserve the right to extend return-processing timelines during peak seasons, holidays, or high-volume periods.

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Final Note

Items missing the security tag or hang tag are automatically ineligible for a refund or credit. Customers requesting the item returned to them will be responsible for outbound shipping fees.
Curated Brands does not accept or process items missing either tag.