Returns and Exchanges Policy
Returns and Exchanges Questions
To return your item, a Return Authorization is required. We charge a 15% restocking fee for returned items when you request a refund, or you can choose store credit with a 10% restocking fee. You may also select to exchange with no restocking fee, however you can only change for size and this may only be done once.
Merchandise should be returned :
- New and unused
- With our b-tags and designer garment tags still attached
- With any accompanying materials that were included in the original, such as belts and other accessories
- Designer packaging, including: Authenticity cards,
Merchandise may not be accepted and your credit may be forfeited if tags are missing or garments are damaged
1. Do you process exchanges?
We do accept returns and exchanges within 30 days of the date when you received the package. However, the items will be delivered to you with our special tags attached to them – once and if those tags are removed, the item cannot be returned. Once your return/exchange is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn, in the same condition as it was received, and must have our special tags still intact. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. For further details, please read "How do I return my order?" below.
Restocking Fee Clarification: We charge a restocking fee to help cover the costs associated with processing returns, including restocking and reselling items in a timely manner. Additionally, it assists in covering processing fees from credit card companies.
Exchange Process: Exchanges are welcome, provided the item is not marked as Final Sale, as these items are not eligible for exchange or returns. Customers can initiate an exchange by emailing us at sales@curatedbrands.co. Once contacted, we'll discuss the exchange process further. Customers are free to exchange for any available item. If the chosen item costs more, the customer will cover the price difference; if it costs less, they will receive a credit for the difference.
2. How can I contact curatedbrands.co for additional assistance?
If you need help with your order, please feel free to email us and a representative will get back to you promptly.
3. How do I return my order?
All merchandise must be unworn and in the same condition it was received, with our security tag intact and un-tampered. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned with our Return Authorization (RA) in the packaging with it. Note: Customers are responsible for return shipping fees.
Return Authorization Clarification: Customers will obtain an RA when they email us and get granted the return.
To return your order, please email us or visit us on our website curatedbrands.co/returns. It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied. Refund Processing: The refund will be applied to the credit card initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).
Refund Processing Time: If a customer opts for a refund and accepts associated fees, the refund will be processed back to the original payment method once we receive and process the return. Processing typically takes 1 to 2 business days, depending on the volume in our returns department. Please note, it may take a couple of additional business days for the refund to appear on the customer's credit card statement, as processing times vary between banks and Shopify.
Please note: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your Curated Brands account (detailed above) to obtain a return authorization number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the Curated Brands customer service team via email. Additionally, any refused package by the customer will be treated as a return. We will reach out to the customer, and if we do not hear back within a week, it will be considered a return. In such cases, a 25% restocking fee will be charged since the carrier will impose an additional fee on us.
4. I returned an incorrect or personal item in error. What should I do next?
We will do our best to locate this item, but curatedbrands.co is not liable for any item(s) that are returned to us in error, and we cannot guarantee that we will be able to locate the item. We suggest the following: Contact the return carrier and attempt to request a return to the sender for the package/item, if at all possible. Also, contact our customer service team so we can put an alert on your account.
5. What if I received a damaged, defective, or wrong item?
Should you receive damaged, defective, or the wrong item(s), immediately email us at sales@curatedbrands.co before you start the return process so we can help make it right.
6. What does it mean if a product says Final Sale?
It means that the item marked with "Final Sale" is not eligible for returns nor will it qualify for credit.
Final Note: Items that are missing either the security tag or hang tag will be subject to no refund at all, and the customer will be responsible for paying for the shipping back to themselves if they want. We do not accept items that are missing one or both of those.